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Marketing Tips Free Newsletter

Frequently Asked Questions

Online e-Courses

1. What's included in your e-courses?
2. Can you send me a hard copy of the whole 101-Day e-course instead of emailing over a period of time?
3. Why no books?
4. When will you send the package? Will it be delivered via UPS?
5. Are these courses eligible for continuing education credits?
6. I didn't register for my e-course immediately after I purchased it and now the links you sent me don't seem to work?
7. Do I need to log in someplace?
8. I forgot my password to log in. Can you send me a new one?
9. How do I change my password?
10. I can't log into the participant area for my course. What do I do?
11. I didn't get a lesson for some reason. Can you resend it?
12. I'm going on vacation. Can I stop delivery of the courses while I'm away?
13. I'm falling way behind. Can I restart my lessons?
14. Can I get my lessons sent to another email address?
15. Why am I not receiving my lessons or the newsletter in my inbox?
16. What's the discussion board?
17. How do I post questions and comments to the discussion board?
18. Will you really double my money back if these courses aren't working for me?
19. The links don't seem to work. What do I do?
20. Will you marry me?

 

Marketing Tips Newsletter

1. Is the massage marketing newsletter really free? What's the catch?
2. Why can't I read my email? It's a jumble of letters.
3. How do I make sure I receive your lessons or newsletter in my email?
4. How do I change the address that my Marketing Tips newsletter goes to?
5. Can you send me past issues of the Marketing Tips Newsletter?

 

Promotional Materials

1. How do I personalize my materials?
2. Won't my stuff look like everyone else?
3. Can I design my own layout for these materials?
4. What if I don't want my address on my business card?
5. Can I print my logo on these materials?
6. Am I able to print these up on my printer?
7. Do you plan on adding any other designs or layout styles?
8. Why are items so much cheaper when I buy larger quantities?
9. Where can I order envelopes for the gift certificates and postcards?
10. Can I proof my materials before they're printed?
11. What if I'm not happy with the final result?
12. What are the shipping costs?
13. How long does it take to get my materials?
14. I don't live in the USA or Canada, can I still order?
15. Can I get a "proof" of my cards?
16. Can you send me some samples so I can check out the quality before I buy?
17. How do I buy a card with a specific design? I don't see how I can do that.
18. Why can't I personalize my materials before purchasing?

 

Client Education Newsletters

1. Will every customer of yours be using the First Hand News newsletter, and do you see a problem with that in the future?
2. Any chance of being able to personalize the newsletter more by having room for an article or my logo?

 

Purchasing And Billing

1. Is my credit card information safe?
2. Can I pay with a check?
3. Why are all prices in US dollars?
4. What do I do if I have questions about the charges on my card?
5. How do I get a refund?
6. How do I buy stuff on your site?
7. I seem to have put something into my shopping cart by mistake and I can't seem to get it out. What do I do?
8. How do I get back to my shopping cart?

 

 


Didn't see your question up there? Please contact us.


Online e-Courses

1. What's included in your e-courses?
For the equivalent cost of one or maybe two massages you get:

Daily emails for the duration of the course. 101 lessons in total - that's about five months of material
A powerful step-by-step action plan for building your massage business
Detailed how to's for each of the action stepsInstant access to all lessons for quick reference
Occasionally scheduled teleconference calls
Written transcripts of any teleconference calls for future reference
Valuable links to additional resources
A participant only bulletin board to communicate with other participants
Quick answers to any questions you may have about implementing these ideas from the BodyworkBiz team and other course participants via the bulletin board. (It's like carrying an expert consultant in your back pocket 24 hours a day. This alone may be the most valuable aspect of the program.)
Access to a private website with all these resources for one full year

 

Click Here to get more detailed information on what these courses are all about.

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2. Can you send me a hard copy of the whole 101-Day e-course instead of emailing over a period of time?
The short answer is no. There's a big reason for this which you'll find below..

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3. Why no books?
I've been teaching since 1989 and have been involved extensively in curriculum development in some of Canada's most prestigious massage colleges. I've lost count of how many students I've taught now, but it numbers in the thousands.

For students, getting lots of new information is exciting, whether it's a huge, thick book or an intensive workshop. These are what I call "data dumps" - enormous volumes of new material.

The problem that I see over and over again is that no matter how excited, motivated or inspired students get with these kinds of resources, they go back to their practices, get caught up in the day-to-day struggles and never end up implementing even a little fraction of what they've learned. It's too much to handle at once and ultimately, in 95% of these cases, little action is taken.

I feel that it is not only a waste of money, but also a disservice to everyone that I teach. I want to see this valuable information put into action. I want to see you become successful.

That's why I have gone to great expense to develop this unique method of information delivery at BodyworkBiz. Instead of getting buried in a data dump, the daily emails make the material very easy to assimilate.

The courses also take you through a step-by-step process that eliminates the feeling of "what do I do now". As much as possible, I've made each step, each piece of information, very "actionable". It's a little baby step to move your practice forward. But it keeps you always moving forward instead of just feeling stuck.

Furthermore I truly believe that the areas on which you focus your mind are the areas in your life in which you are going to be successful. And the daily lessons - for five months with the 101-day programs - keep your mind continually focused on the business side of your operation. I'm there in your inbox every day keeping you on track, making you think about improving your business, and motivating you to keep going.

Not to mention the ability to have questions, issues, problems and obstacles addressed immediately through the discussion board. Another thing I see happening is that you may be motivated to move forward on a marketing idea, but oftentimes you get hung up on some little detail of the execution and then the whole plan falls apart. If you just had someone around to answer your question or clarify the idea at the moment you needed it, you'd actually be able to successfully implement your ideas and profit from your efforts.

For all those reasons, the BodyworkBiz systems are a far superior learning tool than a published book. So even though publishing a book would be easier and more profitable for me, I really feel like I'd be doing the massage community a disservice by dumping the information in that format.

I really want to offer something that works for you - information that you can put into action, so that you can see results over time. I want you to reach and benefit more people and profit from the valuable services you deliver.

If you want the ability to access all the information at once or cross-reference the material as you read, we have archived all the lessons online. You can access them by logging into your Control Panel. You can go there anytime by logging in with your email address and the password you chose at registration. Of course, you can print up any lessons (or all the lessons if you like) that you feel are particularly relevant for you at any time.

Sorry for the long-winded answer, but I just want you to understand why we don't simply want to publish books like so many other businesses that exist. It's just not in our customers' best interests.

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4. When will you send the package? Will it be delivered via UPS?
About 1% of people who purchase one of our E-courses can't figure out why the Post Office is taking so long to deliver their package. The bottom line: It will never show up in your mailbox. All BodyworkBiz courses are E-courses or Electronic courses. Lessons are sent to you via email with additional resources available on the web for participants only. We've chosen this kind of format because it is the most effective learning system possible. If you haven't read the "Why no books?" question above, read it through to see why these courses are so powerful.

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5. Are these courses eligible for continuing education credits?
Perhaps. Each State, Province and association has different regulations for continuing education credits. You'll have to check with your regulatory body or association to see if these courses might qualify. If they don't accept them, then refer the organization to our site and make a request that they consider them.

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6. I didn't register for my e-course immediately after I purchased it and now the links you sent me don't seem to work?
As a security precaution, you are sent a temporary link to the registration page after you purchase a course. You'll see this link in the confirmation page that pops up after a purchase. It will also be sent to you in an email immediately after you buy the course. This link is created for your purchase only and remains active for 24 hours, so you must register for your course within that timeframe.

If you don't register within a day of making your purchase, just contact us with details of the purchase (forwarding the confirmation email would be best) and we'll register you for the course manually.

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7. Do I need to log in someplace?
The course lessons are sent to you via email, however, it would be in your best interest to log in to the participant area of the site to take advantage of the resources there. Especially the bulletin boards where participants share their real life experiences and have their questions answered.

To log in, enter your email address and password in the log in box that appears on the left hand side of almost every page on the BodyworkBiz site. Alternatively, click the "Log in" button on the menu bar at the top of each screen or the "Log in" button at the bottom of each screen. Or bookmark the log in page, which is found at: http://www.bodyworkbiz.com/courses/

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8. I forgot my password to log in. Can you send me a new one?
Under every log in box you'll find a link that says, "Forgot your password?" Click that and follow the instructions. You'll be sent a new password via email. You can change that strange looking password (for example, "ti36Bm3u1") to your old familiar password again (for example, "fluffy").

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9. How do I change my password?
Log in using your email address and password. You will be brought to your Control Panel that lists all the courses you have purchased with links to the lessons and the discussion board. At the bottom of the Control Panel, click on the "My Profile" button. Beside your password, click the "Change" link. Type in your new password and Voila! It's done.

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10. I can't log into the participant area for my course. What do I do?
There could be a number of things going on. They are simple problems with simple solutions. If you have problems logging into your course, then go through the following trouble-shooting steps:

1) The log in system is only for those who have purchased courses. If you haven't purchased anything, you have no course to log into.
2) First, make sure that you are using the email address that you signed up with and the correct password.
3) The fields are CaSe sEnSiTiVe. That means you need to make sure to capitalize when necessary.
4) If you still can't log on, then either talk nicely to your computer or give it a firm kick. Alternatively, contact us and we'll do whatever is humanly possible to get you up and running.

 

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11. I didn't get a lesson for some reason. Can you resend it?
We try our best to ensure your mail gets into your hands. Despite our efforts, we get hundreds of emails bounced back to us each week. Sometimes there's a word in the message that triggers a spam filter, sometimes your mailbox is temporarily full, sometimes your ISP servers are down, and sometimes, who knows why? We try repeatedly to get your mail to you before giving up.

So if you find yourself in a situation where you are missing a lesson, all you need to do is log in to the course participant area to access the archived lessons and you'll be able to read it there. Get to that area by logging in here: http://www.bodyworkbiz.com/courses/

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12. I'm going on vacation. Can I stop delivery of the courses while I'm away?
Why not? Just drop us a note and tell us when you will be away and we'll hold off on delivery until you get back. (As an alternative, take us on vacation with you and we'll personally read the lessons to you each evening before bedtime.)

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13. I'm falling way behind. Can I restart my lessons?
Sure. Drop us a note and tell us where you'd like to start from and we'll reset the delivery of your courses.

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14. Can I get my lessons sent to another email address?
Of course. If you need to make a change, let us know and we'll redirect them to the new address.

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15. Why am I not receiving my lessons or the newsletter in my inbox?
There are two reasons why you may not be receiving your course lessons after purchasing:

1) Most likely, your email provider is filtering us out of your inbox. On average one out of every six emails that you want to receive never reaches your inbox. And I'm not referring to just our emails, but to all email including mail coming from your friends and family. There are some simple things you can do to make sure that this doesn't happen and those are outlined HERE.
2) A small number of purchasers (about 3%) don't register for the course after purchasing. After you make your purchase, a confirmation message is displayed to confirm the purchase was made and to give you the link to register for your course. Instantaneously, we send an email that reminds you to register for the course and again provides the link. For some reason, people miss both those reminders and then realize sometime later that nothing is coming into their inbox. If this happens to you, drop us a note and we'll take care of the registration for you.
3) There are other reasons as well that are related to our mail being returned (bounced back). These include:
spelling your email address wrong (this happens surprisingly frequently)
your mailbox remaining full over period of time
your mail servers being down
the way you've set security levels for your email
filters that you've placed on incoming messages
When your mail comes back to us as undeliverable, we try again and again. But if this happens over a period of time, our system assumes that it's simply not possible to deliver your mail and it simply stops sending the lessons.

 

The bottom line: We do everything humanly possible to make sure you receive your lessons, but there are some things that are just beyond our control. If you are having problems with any email delivery let us know and we'll be glad to help you get to the bottom of the problem.

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16. What's the discussion board?
Each course has it's own board where participants can post questions and comments. The discussion board is an invaluable feature of the online courses. It allows you to get quick answers to any pressing questions you may have.

If you ever get stuck, need clarification on an issue, want some feedback on something you're doing, or just need some expert advice, then post your question to the discussion board and someone from the BodyworkBiz team as well as fellow participants will give you feedback and help you out. Read through previous posts and you'll find all kinds of useful tips and advice shared by other successful practitioners.

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17. How do I post questions and comments to the discussion board?
Any of the participants can read comments on the bulletin board at any time. But if you want to post a question or comment, you must register on the board. On the upper left hand corner of the screen you'll see the words: "Welcome guest". Underneath you'll see two links: [ Log In :: Register ].

Click the "Register" link to register. You only need to do this once. You'll be asked to set up a user name and password. My suggestion is to use the first part of your email address as a user name and your course login password as your password for the discussion board. (Tip: If you are taking more than one course, you can use the same user name and password for each board.)

When you want to post a question or a comment, click the "Log In" link. You'll be prompted to enter your user name and password and then will be immediately redirected back to the board to post your thoughts.

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18. Will you really double my money back if these courses aren't working for me?
Absolutely. We know that if you put even a few of the simple strategies in action that you'll make back many more times than the cost of the course. And we are willing to put our money where our mouth is. The only condition for this double money back guarantee is that you stick with the course for at least one year. Some of the strategies are more long-term, so depending on the approach you take it may take a year to see the results you were looking for. So if after a year, you don't feel that you've gotten a sufficient return on your investment in the course, then let us know and we'll not only refund the purchase, but send you a check for that same amount just for trying. Try to find any other company that would be willing to do that!

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19. The links don't seem to work. What do I do?
Our system is set up so that if a link is "dead", you will be automatically redirected to our homepage. If that happens when clicking on a link in one of the courses or emails, let us know and we'll fix it right away. The problem is more likely one of the following:

Most likely you are not connected to the internet when you click the link. If you download your mail into Outlook Express, for example, you can be disconnected from the internet and still view your mail. When you click on a link however, you will get a "this page cannot be displayed" message in your browser window simply because there is no internet connection and therefore no way your computer can retrieve the file.

If you use web-based email, like Hotmail, the web-based mail provider creates hyperlinks that are temporary links. If you click on a link in Hotmail you'll see a big, long, strange looking URL appear in the address bar. These temporary links "time out" or expire so that you need to refresh your screen and then click on the link again.

In both Internet Explorer and Outlook Express, if you simply want to copy and paste a link into your browser window, simply right click on the hyperlink and choose "Copy shortcut". Then click into the address bar in your browser window and paste (Ctrl + V).

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20. Will you marry me?
No. Been there, done that, trying to forget about it.

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Marketing Tips Newsletter

1. Is the massage marketing newsletter really free? What's the catch?
It is. The newsletter is absolutely free - no catches, no obligations, no strings attached. Why do we give such valuable information away? We know that most people visiting our site are a little skeptical. It's natural. So we want to give you a chance to get to know us. We think it's important that you get to see the quality of information that we provide so that you can feel comfortable about purchasing our courses or products.

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2. Why can't I read my email? It's a jumble of letters.
These e-mails are sent in HTML format (i.e. they look like web pages). Most e-mail programs can view these kinds of e-mails. If you find that the e-mails you receive look like a jumble of strange letter combinations with little < or > signs sprinkled throughout then your e-mail program can't read HTML. In that case, simply sign up for a free e-mail account at www.yahoo.com or www.hotmail.com and subscribe to these courses with that e-mail address.

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3. How do I make sure I receive your lessons or newsletter in my email?

 

There has been a huge increase in spam (unwanted email) over the past year. In response, Internet Service Providers (ISPs) are increasingly using filtering systems to try and keep this spam out of your inbox. Unfortunately, these systems often accidentally filter personal email that you want to receive, not only the BodyworkBiz newsletter, but also mail from friends and family.
 
We wanted to send you this message to inform you how you can be sure to get the mail you want.
 
It's a shame to bother you like this, but in this day and age, we feel like the dolphin caught in the tuna-spam net. We support fully the anti-spam measures of all mail servers and ISPs. But at the same time, we want to make sure that your mail server or ISP is not accidentally keeping BodyworkBiz information from you.
 
To make sure that BodyworkBiz newsletters, email courses and support emails are not "bounced back" or filtered into your "junk" or "bulk" folder, please add BodyworkBiz to your list of trusted senders. Here's how:

To whitelist our email address on Gmail:

  • First, if you find email from us in your Gmail spam folder, select our email and click the "Not Spam" button.
  • Next, open an email that you have received from us.
  • Click on the little down-pointing-triangle-arrow next to "Reply".
  • Click "Add BodyworkBiz to Contacts list".

To whitelist our email address on Hotmail:

  • First, if you find email from us in your Hotmail junk folder, open the email and click "Not Junk".
  • Next, check to see if the email address "eric@bodyworkbiz" is on your Blocked Senders list.
  • If you find "eric@bodyworkbiz" on your Hotmail blocked senders list, select it and click on the "Remove" button.
  • Next, open your mailbox and click "Options" in the upper right hand corner.
  • At the top of the page, click on the "Junk E-mail Protection" link.
  • Next, click on "Safe List", which is down near the bottom.
  • Copy and paste "eric@bodyworkbiz" where it says "Type an address or domain".
  • Click the "Add" button.

To whitelist our email address on Yahoo:

  • If you find email from "eric@bodyworkbiz" is going to your Yahoo! bulk folder, open it and click "Not Spam".
  • Be sure that the address "eric@bodyworkbiz" is not in your "Blocked Addresses" list.
  • If "eric@bodyworkbiz" is on your "Blocked Addresses" list, select it and click "Remove Block" Now to create the filter:
  • Open your mail and click on "Mail Options" in the upper right hand corner.
  • Select "Filters" (in the bottom left corner).
  • On the Filters page, click "Add".
  • Select the "From Header:" rule, and add "contains" and "eric@bodyworkbiz", which tells the system to put email with "eric@bodyworkbiz" in your inbox and not the bulk folder.
  • Click the "Choose Folder" pull down menu and select "Inbox".
  • Click the Add Filter button.

To whitelist our email address on AOL:

  • Open an email from us and then click the "This Is Not Spam" button.
  • Click the Mail menu and select Address Book.
  • Wait for the Address Book window to pop up, then click the "Add" button.
  • Wait for the Address Card for New Contact window to load.
  • Paste "eric@bodyworkbiz" into the "Other E-Mail" field.
  • Make our "From" address, "eric@bodyworkbiz", the Primary E-Mail address by checking the appropriate box.
  • Click "Save".

Sorry for the inconvenience, but these circumstances are beyond our control. All we can do is work together with the ISPs to shut out the spammers.

Back to Questions


4. How do I change the address that my Marketing Tips newsletter goes to?
Simply unsubscribe from your current email address by clicking the unsubscribe link that can be found at the bottom of every newsletter. Then re-subscribe with the new email address.

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5. Can you send me past issues of the Marketing Tips Newsletter?
I'll post a year's worth of issues on the site for you to access. But there is a small string attached: In exchange for the past issues, we ask that you tell others about the site. Click here to get access.

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Promotional Materials

1. How do I personalize my materials?
After you order and pay for your merchandise, you will be directed to a page that will lead you through a simple, numbered step-by-step personalization process. For example, if you order stationery, you'll choose the layout design, the paper color, a logo, the contact information you want included, the ink colors, the font style, and an appointment card layout for the back of your business card. If you have any special instructions, you can write them down at the end of the process.

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2. Won't my stuff look like everyone else?
Chances are slim. Let's look at the business card as described above. Given the range and number of choices given there, you could create over 75,000 different cards.

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3. Can I design my own layout for these materials?
At this time, you have to choose from one of the many design styles that we provide. All of them were created by design experts to give you a highly professional look. And although the style is preset, you can fully customize the information that appears on the materials. We simply use these preformatted styles to make the process of getting great looking materials really, really easy. It also allows us to automate the process to a certain extent, which ultimately saves you money.

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4. What if I don't want my address on my business card?
Your card doesn't have to look like the examples we've supplied. The design samples illustrate standard information that is normally printed on business cards. However, you have complete control over what information goes on the card. You can print your address, leave it off, or simply list the nearest landmark or intersection. Feel free to leave us any special instructions at the bottom of the personalization page.

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5. Can I print my logo on these materials?
Unfortunately, that service is not yet available. However, feel free to use one of our professionally designed logos at no cost. A logo like this adds a professional feel to your materials.

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6. Am I able to print these up on my printer?
No, this is not like graphic design software like Publisher or PageMaker. We actually take your information to a printer who will print your materials in bold, vibrant full color. The materials (with the exception of stationery, of course) are printed on glossy stock and look very professional and really expensive. You couldn't possibly get anything close to this on your own printer.

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7. Do you plan on adding any other designs or layout styles?
Over time we'll be adding dozens of different designs in each category. You'll also see more materials designed for massage professionals with various specializations like Traditional Chinese Medicine, Reflexology, Energy work and more.

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8. Why are items so much cheaper when I buy larger quantities?
I'm sure you can appreciate that it takes quite a while to set up the presses to print only 25 gift certificates at a time, for example. Once the printing is set up however, there's very little involved in printing an additional 25 items. So prices drop accordingly.

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9. Where can I order envelopes for the gift certificates and postcards?
Simple white envelopes are included free with your order.

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10. Can I proof my materials before they're printed?
We can't send you a sample of the final result to proof, but if you are unhappy with the result we will be happy to refund the purchase or redo the materials for you. (See below.)

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11. What if I'm not happy with the final result?
We want you to be delighted with your purchase. If you are unhappy for any reason, just drop us a note. We can either print your order again or if you prefer, refund the full purchase price. We won't make you jump through hoops. You don't have to explain the reasons why you're not happy. You don't even have to ship the materials back to us. Just use what you can or stick them in your recycling box.

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12. What are the shipping costs?
Good news: There are no shipping charges to the USA and Canada. Bad news: We are currently unable to ship internationally.

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13. How long does it take to get my materials?
You'll get them super-fast. Because our system is automated, most printing can usually be completed within two days or less of receiving your order. Magnets are a little more complicated to print and may take a few extra days. Orders are shipped via regular postal service. Although delivery times are not guaranteed, about 95% of all orders arrive on your doorstep within ten business days.

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14. I don't live in the USA or Canada, can I still order?
Unfortunately, we are not able to ship outside of the USA or Canada at this time.

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15. Can I get a "proof" of my cards?
We don't provide proofs of your materials for you to review before printing unless you are doing very large orders. It costs money to design, print and ship a single item for you to look over before printing. We'd rather you save your money. Instead of making you pay for a proof, we'll print and ship the whole order for you to check out. If you are not happy with the result, let us know and we'll reprint the materials or refund your money immediately.

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16. Can you send me some samples so I can check out the quality before I buy?
One way we can deliver such high quality courses and promotional materials so cheaply is by cutting our administrative and postage costs. We put that money towards the highest quality product that we could find. We know you'll be amazed by the quality - the look and feel of these items. If we disappoint you (and that rarely happens), we'll take the loss by refunding your purchase immediately.

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17. How do I buy a card with a specific design? I don't see how I can do that.
You'll get to pick the design you want and personalize your items AFTER you purchase. So simply select the quantity of item that you'd like, for example, 50 gift certificates and go through the purchase process. Once that's completed, you'll be immediately directed to a page where you can choose the specific image you want along with a whole range of options, from layout, to colors. Here's an example of what this might look like. We'll even provide you with a free logo if you like.

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18. Why can't I personalize my materials before purchasing?
It's really just a technology issue. As simple as it may seem from the outside, it's quite a complicated process. We could invest the money into programming to make it happen, but it's expensive and we'd have to pass the costs onto you. Rather than making you buy the "flash" and "sizzle", we rather provide you with phenomenal materials at a reasonable price.

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Client Education Newsletters

1. Will every customer of yours be using the First Hand News newsletter, and do you see a problem with that in the future?
I wish it were a problem. Alas, very few massage professionals will use this kind of tool because they fail to recognize the profound impact keeping in contact with their customers on a regular basis can have on their practice. When you look at the big picture, you won't see many First Hand Newsletters around. It's very unlikely that any other therapists in your community are using it. And despite the fact that I think it's a brilliant product that everyone should have to build their practice, not everyone who visits the site buys it. Pity!

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2. Any chance of being able to personalize the newsletter more by having room for an article or my logo?
We get that request occasionally. The technology is quite amazing, but there are limitations.

There's no ability to import graphics, like logos, into this kind of document. If we did put aside sections for personalization, your article or promotional copy would have to fit the available space because there would be no ability to adjust type size.

Having large chunks of space open for personalization also defeats the purpose of having something that is easy to produce since you'd have to write additional articles. The fact that you can just plug in your name and contact information is what makes the newsletter simple and easy to use - especially if you don't have the time, inclination, or skill to research and write good copy.

Given the choice between producing something that is simple versus complicated ...we chose simple. When something is simple and easy to do, it often gets done. When it's complicated and involves a lot of work, it seldom gets done. We want you to have a newsletter that will get used and get you the results you're looking for.

I have two suggestions for personalizing the experience for the customer further:

1) Put your name and phone number in the header on the first page and use the four lines at the bottom of the second page for promotional copy rather than contact information.
2) Include a covering letter with the newsletter when you send it to clients. A letter is easy to produce because it doesn't require any particular design skill. It also allows you as much or as little space as you need to enlarge on ideas in the newsletters, educate your clients as to your area of expertise or to make a promotional offer.

 

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Purchasing And Billing

1. Is my credit card information safe?
We often have massage professionals tell us that they are very nervous about entering their credit card information online. There's something about sending your credit card information into cyberspace that doesn't seem quite right. But the reality is that there are security features in place that make it safer to buy online than it does to buy at a real life store.

An international bank located in the United Kingdom called WorldPay handles all transactions. It's the same company that handles payments for companies like Sony Music. They use the most sophisticated and secure way of payment that exists anywhere.

Your information is carried through secure SSL pages. When you are asked for credit card information, you'll notice a little lock symbol at the bottom of your browser that indicates that the information will be sent securely. Your credit card information is encrypted into a tamper-proof code before it even leaves your computer. Only WorldPay can decipher this code to obtain your payment information. BodyworkBiz never sees any credit card details. All we receive is a confirmation of the amount you've paid. In addition, your card issuer protects you from fraudulent use of your card whenever your card is not physically present. Your card issuer will allow you to reverse the transaction charges if your card is ever used fraudulently.

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2. Can I pay with a check?
Sure. We'll accept checks or money orders. Simply go through the purchase process to the point where you fill in your contact information. No credit card information is required to that point and it will give you the actual total cost with taxes if applicable. Fill in your information. Then print up that page and send it along with your payment to BodyworkBiz, 309-480 Oriole Parkway, Toronto, Ontario, M5P 2H8, CANADA. As soon as we receive your payment, we will set you up in the system and send you a confirmation email. (Note that prices are in US dollars. If you'd like to see the price in Canadian dollars, go to the next page in the purchase process and you'll see a drop down list with the total price listed in Canadian dollars.)

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3. Why are all prices in US dollars?
Like all Internet vendors, our customers come from all over the world and it would be impractical to sell in dozens of different currencies. The United States dollar is the currency of the Internet. Typically, any online prices are assumed to be US dollars unless it's stated differently. We have mentioned that prices are in $US at various points through the purchase process to clarify this fact. (Our office is in Canada, eh. So we have also given purchasers the option of paying in Canadian dollars when they check out.)

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4. What do I do if I have questions about the charges on my card?
Anytime you have any billing inquiries, simply drop us a note or give us a call and we'll get to the bottom of the matter as quickly as possible.

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5. How do I get a refund?
Simply contact us and we can reverse the charges quickly, usually within a day. You don't have to jump through hoops or explain why you want the refund. We like to keep the process simple and stress-free. Just ask and you shall receive. Please don't call your credit card company to reverse the charges. They'll have to do an investigation and the process is more likely to take about a month.

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6. How do I buy stuff on your site?
Purchasing any of the courses or products is incredibly simple. If shopping online is new to you, here's an outline of how you get access to these great practice building resources:

1) Click Here to go to a catalogue of currently available promotional materials.
2) Browse through the items that are available and decide which ones would be most effective for your business.
3) Add the ones you wish to purchase to your shopping cart by clicking on the "Order Now" button.
4) View or change the contents in your order at anytime by clicking on the "View Shopping Cart" button.
5) When you've finished selecting the materials you want, click on the "Checkout" button.
6) Follow the simple instructions to pay for your purchases. (See the next question if you are concerned about security issues.)
7) You'll immediately be sent an e-mail that will give you instructions for accessing your purchase.
8) Follow the simple instructions in that e-mail to register for your course or save the items to your computer. (You'll have up to 24 hours to download and save these files.)

 

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7. I seem to have put something into my shopping cart by mistake and I can't seem to get it out. What do I do?
If you click on the "Order" button for a product or course, that item is put into your shopping cart. If you've clicked the Order button for something by mistake, don't worry. You haven't bought anything. Just like a real store, you can always take it out of your cart anytime before you check out.

Once you delete an item or change the quantity of an item in your shopping cart, simply click the "Update Cart" button. A new page will pop up immediately with the changes.

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8. How do I get back to my shopping cart?
You can get back to your shopping cart anytime to make changes or check out by clicking on the little shopping cart icon on the top right hand corner of any page.

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